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LIABILITY POLICY  

LuxuriCare can only be held liable for the extent of services carried out by The Company. The Company shall not be held responsible for any loss or damage to property, materials, or injuries to individuals caused by the personal actions of the customer or other household members or guests before, during, or after such services have been carried out. 

CANCELLATION POLICY 

At LuxuriCare Concierge, we take the time to prepare for your scheduled appointment before our arrival and calculate travel time to your chosen location. We are committed to delivering exceptional service to you. When a client cancels without giving enough notice, they prevent another client from being serviced. Please give us 12 hours' notice of any changes or cancellations. We understand that life's circumstances sometimes prevent you from keeping your appointments. However, if a 12-hour notification is not provided, you will be charged the full amount of your scheduled service for the missed appointment. (This does not include notary services) 

SPA SERVICES REFUND POLICY 

While we make every effort to ensure our customers' satisfaction, all service sales are final.  Unfortunately, we cannot offer refunds on any appointments/sessions used for individual services, service packages, or service series once more than 25% of the service time has been used. Please notify us in writing immediately, and the spa service should not have been completed.   

GIFT CARDS 

Gift Cards may be purchased only in person. They may be used for any spa product or skincare service. A Gift Card must be present to be used as a form of payment. Lost or stolen Gift Cards cannot be redeemed or replaced. Gift Card promotions expire approximately 6 months after the purchase date - monetary value does not expire. All sales are final. Gift Cards cannot be redeemed for cash.  

SKINCARE PRODUCT RETURN POLICY 

While our goal at LuxuriCare is to ensure that our product recommendations work for you, sometimes your skin may not react as expected. We work closely with our clients to select the best products tailored to their individual skincare needs. If you have received a skincare consultation or treatment from LCSpa and the product did not work for you, we welcome your return of the slightly used product. You may choose an alternative product or receive a full refund in the form of a credit. Cash back is not available. However, if you have not received treatment or consultation from LCSpa prior to purchasing a product, we regret to inform you that we cannot accept returns (used or unused).  

ONLINE RETURN POLICY 

All online skincare products purchased are non-returnable and non-refundable. Please note that if you are ordering online, be aware that this may be a new product for you, and it might not work well on your skin. If it doesn't work for you, please consider giving the product to someone else who may benefit from it. You may come in for a skin evaluation or treatment if you haven’t had one, and we can make a product recommendation for you to purchase in the Boutique. 

For all other items: Items must remain unused and in their original condition. If the items have been customized, the error must be the company's fault, entitling you to a refund or change. A refund or change will not be given due to customers' misspellings or choosing the wrong design. Please verify your request before submitting it. 

Contact our customer service department to get a free shipping label. If our products arrive damaged in any way, please contact us right away, and we will be happy to send a free replacement. 

SHIPPING POLICY 

All orders are shipped via USPS Priority Mail with tracking, and delivery is expected within 3-5 business days from the shipping date within the United States. There is a flat fee of $9.95 for up to two items and $13.75 for three to six items. Additional items will be billed by weight. You will receive an email notification when your item(s) ship. International shipping is not available. 

Force Majeure  

LuxuriCare Concierge shall be excused from any delay or failure in performance required hereunder if caused because of any occurrence or contingency beyond its reasonable control, including, but not limited to, acts of God, acts of war, fire, insurrection, strikes, lockouts or other serious labor disputes, riots, earthquakes, floods, explosions or other actions of nature.     

Limitation of Liability 

The Client acknowledges and agrees that LuxuriCare Concierge will not be liable for any losses or damages, whether indirect, incidental, special, or consequential, in profits, goods, or services, irrespective of whether the Client has been advised or otherwise might have anticipated the possibility of such loss or damage.  

No Guarantee

The client acknowledges and agrees that LuxuriCare Concierge cannot guarantee the results or effectiveness of any of the products or services rendered or to be rendered. Rather, services shall be executed in a professional manner and in accordance with good industry practice. Best efforts will be made, but no guarantees of results are provided. 

If anything is unclear or you have further questions, please don't hesitate to contact our customer support team.